New Horizons: Information for the Air Traveler with a Disability

*** As part of a continuing effort to ensure that the guidance issued by the Office of Aviation Consumer Protection is up to date, the Office has placed this outdated document in archived status. Some or all of the information in this archived guidance document has been superseded by statute or rulemaking. Continued reliance on this document is not advised. ***

This guide is designed to offer travelers with disabilities a brief but authoritative source of information about the ACAA rule: the accommodations, facilities, and services that are required to be available. It also describes features required by other regulations designed to make air travel more accessible. The guide is structured in much the same sequence as a passenger would plan for a trip: the circumstances he or she must consider prior to traveling, what will be encountered at the airport, and what to expect in the transitions from airport to airplane, on the plane, and then airplane to airport.