Enforcement Order

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Dismissal Order British Airways PLC 2014-9-2

About this Order

On February 6, 2013, Mr. Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.401 against British Airways PLC (British Airways), alleging that the carrier failed to properly disclose and provide adequate justification for carrier-imposed surcharges and to comply with the Department’s “full fare” advertising rule on its On Business company travel website. The complaint further alleged that British Airways advertises around-the-world travel using the “oneworld” booking engine (http://rtw.oneworld.com/), owned by oneworld Management Company, Inc. (oMC), which consistently misrepresents carrier-imposed surcharges as government taxes and fees.1 According to the complaint, by engaging in these practices, the carrier violated its contract of carriage and engaged in unfair and deceptive business practices in violation of 49 U.S.C. § 41712.

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