Enforcement Order

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Southwest Airlines, Co. 2014-5-13

About this Order

This consent order concerns violations by Southwest Airlines Co.(Southwest) of the full-fare advertising rule, 14 CFR 399.84, and the statutory prohibition against unfair and deceptive practices, 49 U.S.C. § 41712. Specifically, the carrier advertised fares for which no seats were available. These violations also constitute violations of the cease and desist provision of Order 2013-7-20. This order directs Southwest to cease and desist from future similar violations of
14 CFR 399.84(a) and 49 U.S.C. § 41712 and assesses the carrier $200,000 in civil penalties.

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