Enforcement Order

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American Airlines, Inc. 2013-12-6

About this Order

On February 4, 2013, Benjamin Edelman (the Complainant) filed a third-party complaint under 14 CFR 302.401 against American Airlines, Inc. (American). The Complainant’s primary claim is that American misrepresents various carrier-imposed surcharges as “taxes” during the booking process.1 He contends that these misrepresentations constitute violations of 14 CFR 399.84(a) and unfair and deceptive business practices in violation of 49 U.S.C. § 41712.

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