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Frosch International Travel, Inc. 2013-10-10

About this Order

This consent order concerns failures by Frosch International Travel, Inc. (“Frosch”) to disclose code-share arrangements during telephone conversations. Disclosure is required by 49 U.S.C. § 41712(c) and 14 CFR Part 257 during airline reservation calls. These failures to fully and timely disclose also violated 49 U.S.C. § 41712(a), a statutory prohibition against unfair and deceptive practices.
Last updated: Tuesday, October 22, 2013