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Disability Training Materials and Helpful Information

The U.S. Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can be used to assist individuals with disabilities and to supplement the training and education of airline employees and contractors. The programs focus on the rights and responsibilities of individuals and airlines under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 and were produced in cooperation with stakeholders from both the disability community and airline industry. Although many of the programs have an intended audience, we believe that all of the content is helpful for any passenger, airline employee, or contractor.

To access the individual program content, simply click a hyperlink below.

Products developed to supplement the training and education of airline employees, contractors, and passengers with disabilities.
TitleDescriptionIntended AudienceFormat
Wheelchair and Guided Assistance
LEAD the way!A video that introduces a proactive approach for assisting individuals with disabilities throughout the airport.Airline Personnel
Airline Personnel
Video
The ABCs of Accessible TravelA tri-fold brochure and digital content that provide important information to individuals with disabilities who are traveling onboard an aircraft.Traveling Public
Traveling Public
Plus
Wheelchair and Guided Assistance TipsA wheelchair and guided assistance tip sheet and digital content that explain how to properly assist individuals who need wheelchair and guided assistance at airports.Airline Personnel
Airline Personnel
Plus
Service Animals
Traveling with Service AnimalsA helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.Airline Personnel
Airline Personnel
Video
Air Travel with Service AnimalsAn informative tri-fold brochure and digital content that discuss service animal qualifications, the acceptance criteria for any documentation, and other helpful information.Traveling Public
Traveling Public
Plus
Assistive Devices
Air Travel with an Assistive DeviceA tri-fold brochure and digital content that provide an overview of the different types of assistive devices and how airline personnel should properly handle and stow these devices.Traveling Public
Traveling Public
Plus
Assistive Device Stowage, Damage, and Delay Interactive GuideA helpful interactive guide designed to supplement airline disability-related trainings by describing various assistive devices and how to properly handle, stow, load, and return them to passengers.Airline Personnel
Airline Personnel

Interactive Guide for Assistive devices
Interactive Guide
Seating Accommodations
Seating Accommodations in Air TravelAn informative tri-fold brochure and digital content that highlight the rights of individuals who may need a seating accommodation for a disability.Traveling Public
Traveling Public
Plus
Seating Accommodation Interactive GuideA helpful interactive guide designed to supplement airline disability-related trainings by describing the types of seating accommodation methods used by airlines, seating accommodation eligibility, and the types of seating accommodations available on aircraft.Airline Personnel
Airline Personnel

Interactive Guide for Assistive devices
Interactive Guide

A description of the icons above can be found below:

Explanation for the images used in the previous table.
Format                         DescriptionSuggested Use
Brochure
Brochure
Tri-fold pamphletThe traveling public may choose to print this material as a reference before traveling.
Digital Content
Digital
Content
Content that is easily viewable from a smart phone, PC, or tabletBoth airline personnel and members of the traveling public are encouraged to use this material as a quick reference guide on a mobile or other device.
Tip Sheet
 Tip
 Sheet
Pocket-sized accordion folded pamphletWe encourage airlines to print these tip sheets and provide them to guide and wheelchair assistants to carry and reference while they assist individuals with disabilities.
Video
 Video
Multimedia animation presentation with narration and closed captioningWe encourage airlines to provide these videos to employees as a part of their personnel training programs. This information is intended to supplement (but not replace) airline training programs.
Video Interactive GuideInteractive training materialsWe encourage airlines to provide the interactive guides to employees and contractors as a part of their personnel training programs. These guides are intended to supplement (but not replace) airline training programs.
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