April 2012 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

• Flight Delays: February 2012 / 12 Months Ending February 2012
• Mishandled Baggage: February 2012
• Oversales: 4th Quarter 2011 / January – December 2011
• Consumer Complaints: February 2012
• Customer Service Reports to the Dept. of Homeland Security: February 2012
• Airline Animal Incident Reports: February 2012

Redacted Animal Incident Reports

• Alaska Airlines
• Delta Airlines
• United Airlines