Airline Customer Service Dashboard
The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing significant flight disruptions due to circumstances within the airline’s control. DOT encourages airlines to continue to strengthen their customer commitments. DOT will update and expand these dashboards as needed.
Family Seating Dashboard
Family Seating Dashboard
Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions |
For more information about airlines' commitments for fee-free family seating, visit the Family Seating Dashboard Page.
For more information about airlines' commitments in the event of controllable cancellation and delays, visit the Cancellation and Delay Dashboard Page.
For more information about airlines' commitments to current service members, visit the Support Our Troops Dashboard Page.
Airlines must adhere to their commitments. DOT will hold them accountable if they fail to do so. If you believe an airline has not fulfilled its customer service commitment, contact the airline to ensure it gives you what is owed. If you are not satisfied with the airline’s response or conduct, you may file a complaint with DOT.