Airline Customer Service Dashboard

Secretary Buttigieg has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing significant flight disruptions due to circumstances within the airline’s control. DOT encourages airlines to continue to strengthen their customer commitments. DOT will update and expand these dashboards as needed.

Family Seating Dashboard

Commitment for Fee-Free Family Seating

Carrier

Guarantees adjacent seats for child 13 or under and an accompanying adult **at no additional cost** for all fare types subject to limited conditions
Alaska commits to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions yes	Allegiant does not commit to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions no	American commits to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions yes	Delta does not commit to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions no	Frontier commits to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions yes	Hawaiian commits to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions yes	JetBlue commits to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions yes	Southwest does not commit to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions no	Spirit does not commit to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions no	United does not commit to Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions no

Cancellation and Delay Dashboard

Commitments for Controllable Cancellations

Carrier

Rebook passenger on same airline at no additional cost
Alaska commits to Rebook passenger on same airline at no additional cost yes	Allegiant commits to Rebook passenger on same airline at no additional cost yes	American commits to Rebook passenger on same airline at no additional cost yes	Delta commits to Rebook passenger on same airline at no additional cost yes	Frontier commits to Rebook passenger on same airline at no additional cost yes	Hawaiian commits to Rebook passenger on same airline at no additional cost yes	JetBlue commits to Rebook passenger on same airline at no additional cost yes	Southwest commits to Rebook passenger on same airline at no additional cost yes	Spirit commits to Rebook passenger on same airline at no additional cost yes	United commits to Rebook passenger on same airline at no additional cost yes

Rebook on partner airline or another airline with which it has an agreement at no additional cost
Alaska commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes	Allegiant does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost no	American commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes	Delta commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes	Frontier does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost no	Hawaiian commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes	JetBlue commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes	Southwest does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost no	Spirit does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost no	United commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost yes

Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight
Alaska commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Allegiant commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	American commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Delta commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Frontier commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Hawaiian commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	JetBlue commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Southwest commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	Spirit commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes	United commits to Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight yes

Complimentary hotel accommodations for any passenger affected by an overnight cancellation
Alaska commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	Allegiant commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	American commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	Delta commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	Frontier does not commit to Complimentary hotel accommodations for any passenger affected by an overnight cancellation no	Hawaiian commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	JetBlue commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	Southwest commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	Spirit commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes	United commits to Complimentary hotel accommodations for any passenger affected by an overnight cancellation yes

Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Alaska commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	Allegiant commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	American commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	Delta commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	Frontier does not commit to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation no	Hawaiian commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	JetBlue commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	Southwest commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	Spirit commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes	United commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation yes

Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Allegiant does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	JetBlue does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Southwest does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Spirit does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no

Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska commits to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	Allegiant does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian commits to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	JetBlue commits to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	Southwest commits to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	Spirit does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no

Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska commits to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	Allegiant does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian commits to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time yes	JetBlue does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Southwest does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	Spirit does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time no

Commitments for Controllable Delays

Carrier

Rebook passenger on same airline at no additional cost for significant delays
Alaska commits to Rebook passenger on same airline at no additional cost for significant delays yes	Allegiant commits to Rebook passenger on same airline at no additional cost for significant delays yes	American commits to Rebook passenger on same airline at no additional cost for significant delays yes	Delta commits to Rebook passenger on same airline at no additional cost for significant delays yes	Frontier commits to Rebook passenger on same airline at no additional cost for significant delays yes	Hawaiian commits to Rebook passenger on same airline at no additional cost for significant delays yes	JetBlue commits to Rebook passenger on same airline at no additional cost for significant delays yes	Southwest commits to Rebook passenger on same airline at no additional cost for significant delays yes	Spirit commits to Rebook passenger on same airline at no additional cost for significant delays yes	United commits to Rebook passenger on same airline at no additional cost for significant delays yes

Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
Alaska commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes	Allegiant does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays no	American commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes	Delta commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes	Frontier does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays no	Hawaiian commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes	JetBlue commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes	Southwest does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays no	Spirit does not commit to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays no	United commits to Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays yes

Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more
Alaska commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Allegiant commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	American commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Delta commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Frontier commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Hawaiian commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	JetBlue commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Southwest commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	Spirit commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes	United commits to Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more yes

Complimentary hotel accommodations for any passenger affected by an overnight delay
Alaska commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	Allegiant commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	American commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	Delta commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	Frontier does not commit to Complimentary hotel accommodations for any passenger affected by an overnight delay no	Hawaiian commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	JetBlue commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	Southwest commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	Spirit commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes	United commits to Complimentary hotel accommodations for any passenger affected by an overnight delay yes

Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Alaska commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	Allegiant commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	American commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	Delta commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	Frontier does not commit to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay no	Hawaiian commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	JetBlue commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	Southwest commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	Spirit commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes	United commits to Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay yes

Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Allegiant does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	JetBlue does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Southwest does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Spirit does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time no

Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska commits to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	Allegiant does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian commits to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	JetBlue commits to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	Southwest commits to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	Spirit does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time no

Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time
Alaska commits to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	Allegiant does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	American does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Delta does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Frontier does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Hawaiian commits to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time yes	JetBlue does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Southwest does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	Spirit does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no	United does not commit to Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time no

Support Our Troops Dashboard

Commitments for Current Service Members and Families

Carrier

Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required)
Alaska commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes	Allegiant commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes	American does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no	Delta does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no	Frontier commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes	Hawaiian commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes	JetBlue does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no	Southwest does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no	Spirit commits to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) yes	United does not commit to Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required) no

Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required)
Alaska commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	Allegiant commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	American does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no	Delta does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no	Frontier commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	Hawaiian commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	JetBlue does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no	Southwest commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	Spirit commits to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) yes	United does not commit to Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required) no

At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID
Alaska commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	Allegiant commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	American does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no	Delta does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no	Frontier commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	Hawaiian commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	JetBlue does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no	Southwest commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	Spirit commits to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID yes	United does not commit to At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID no

The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation
Alaska does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Allegiant commits to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   yes	American does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Delta does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Frontier does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Hawaiian does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	JetBlue does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Southwest does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no	Spirit commits to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   yes	United does not commit to The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation   no

Family Seating Dashboard

Commitment for Fee-Free Family Seating
Guarantees adjacent seats for child 13 or under and an accompanying adult at no additional cost for all fare types subject to limited conditions

Cancellation and Delay Dashboard

Commitments for Controllable Cancellations
Rebook passenger on same airline at no additional cost
Rebook on partner airline or another airline with which it has an agreement at no additional cost
Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for new flight
Complimentary hotel accommodations for any passenger affected by an overnight cancellation
Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Cash compensation when a cancellation results in passenger waiting for 3 hours or more from the scheduled departure time
Credit/travel voucher when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time
Frequent flyer miles when cancellation results in passenger waiting for 3 hours or more from the scheduled departure time

Commitments for Controllable Delays
Rebook passenger on same airline at no additional cost for significant delays
Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more
Complimentary hotel accommodations for any passenger affected by an overnight delay
Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Cash compensation when a delay results in passenger waiting for 3 hours or more from the scheduled departure time
Credit/travel voucher when delay results in passenger waiting for 3 hours or more from the scheduled departure time
Frequent flyer miles when delay results in passenger waiting for 3 hours or more from the scheduled departure time

Commitments for Current Service Members and Families
Waives cancellation fees and ensures full refunds for service members and accompanying family members who cancel travel plans due to a military order or directive (documentation may be required)
Waives change fees for service members and accompanying family members who reschedule flights due to a military order or directive (documentation may be required)
At least one free standard carry-on and at least two free standard checked bags for service members and their accompanying spouse and children with appropriate identification such as a valid military ID
The lowest fare for a flight for immediate family members to visit service members recently injured in the line of duty with supporting documentation

For more information about airlines' commitments for fee-free family seating, visit the Family Seating Dashboard Page.

For more information about airlines' commitments in the event of controllable cancellation and delays, visit the Cancellation and Delay Dashboard Page.

For more information about airlines' commitments to current service members, visit the Support Our Troops Dashboard Page.

Airlines must adhere to their commitments. DOT will hold them accountable if they fail to do so. If you believe an airline has not fulfilled its customer service commitment, contact the airline to ensure it gives you what is owed. If you are not satisfied with the airline’s response or conduct, you may file a complaint with DOT.

Last updated: Tuesday, December 10, 2024

Airline Customer Service Dashboard

Family Seating Dashboard

Commitment for Fee-Free Family Seating

Cancellation and Delay Dashboard

Commitments for Controllable Cancellations

Commitments for Controllable Delays

Support Our Troops Dashboard

Commitments for Current Service Members and Families

Family Seating Dashboard

Commitment for Fee-Free Family Seating

Cancellation and Delay Dashboard

Commitments for Controllable Cancellations

Commitments for Controllable Delays

Commitments for Current Service Members and Families

U.S. Department of Transportation

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