TRANServe TRANSIT BENEFIT PROGRAM BULLETIN
BULLETIN #: TSB-2015-14
DATE: August 25, 2015
SUBJECT: New Transit Benefit Transaction and Activity Reports Provided Through the TRANServe Transit Benefit Web Application System
WHAT IS HAPPENING?
TRANServe has created a Transaction and Activity reports portal within the TRANServe Transit Benefit Web Application System to provide customer access to frequently requested Transit Benefit program reports.
WHY IS IT HAPPENING?
TRANServe is enhancing transparency and providing access to frequently requested reports enabling real time monitoring for agency decision makers.
WHEN IS IT HAPPENING?
Effective August 25, 2015
WHO WILL BE AFFECTED?
All Agencies currently utilizing the TRANServe Transit Benefit Web
WHAT ACTIONS DO YOU NEED TO TAKE?
Contact your TRANServe Transit Benefit Manager. Have your agency Transit
Benefit Program Manager designate an individual by name, e-mail, and phone number requesting access to the reports be given to this authorized official. The Authorized Official will be given access to the following reports. Note, these reports refresh on the outlined scheduled.
Alpha Listing - Current Listing of Active
Add Customers - Participants added to the Transit Program
Removed Participants - Participants
removed from the Transit Benefit
Program (30 day period)
Auto-Withdrawn from the Transit
Program - Listing of participants who havent picked up any subsidy within a Agency specified timeframe and have been removed from the program.
Debit Card replacement - Listing of
TRANServe requested Debit Card
Replacements and Delivery location.
TRANServe Debit Card Transactions -
One week transaction detail of all Debit
Not Picked Up Report - List of participants who are active and have not utilized the Transit Benefit
Web Application Summary- 3 month
snapshot summary of all application requests submitted to TRANServe. New Application/ Recertifications, Changes, and Withdraws
CONTACT: If you have questions about this bulletin, please contact your Transit Benefit Manager.