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Frequently Asked Questions

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Credit Limit-How much you are authorized to spend each month. This is the dollar value of the maximum spending limit associated with a cardholder ‘s account for the current monthly benefit cycle (10-9th).

Available Credit- How much you have left for this cycle. An authorization limit that is the dollar value of the remaining available credit associated with a cardholder’s account. Please reference this amount when checking for the available credit balance on your TRANServe Credit Card.

Current Balance-How much already spent during this cycle. The dollar value of the amount used by the cardholder during the current monthly benefit cycle (10th-9th).

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Answer:  For credit card posting purposes, please purchase your tickets, passes, or other fare by the 4th of each month to prevent a disruption in your following month’s benefit.

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No. Please contact your assigned agency’s point of contact for details on your account status.

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No. All cards are required to be shipped to the address location on the participant's account. If you require an address update, please contact your assigned agency’s point of contact.

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The PIN is a four-digit number that the participant creates when they activate their account. The PIN should be kept in a secure location and not revealed to anyone. The participant must use the PIN if a merchant requires the Chip and PIN.

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Answer: Here are four ways to keep track of your account balance

1. Mobile app1: download the U.S. Bank Access® Online Mobile app from the Apple App® or Google Play™ stores.

2. Alerts: Log into Access Online at access.usbank.com, then go to My Personal Information

3. Online: Visit access.usbank.com  (Only for Agencies who use TRANServe’s Electronic Application System.)

4. Phone: To hear your balance call 1-888-994-6722 or 711 for the hearing impaired.  You must have your TRANServe Credit Card number available prior to calling. If you do not have your card number please contact your agency assigned Point of Contact.

NOTE: Participants whose agency does not use TRANServe’s Electronic Application System can check their credit card balances by using option 4 only.

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If a participant is attempting to use the card at a Transit Authority and the card is not accepted, the participant should contact Customer Service (1-888-994-6722) (TRS dial 711)

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In the event a card is lost, stolen, or damaged, the participant should immediately notify Customer Service (1-888-994-6722) (TRS dial 711) to initiate the card replacement process.

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This is a very good time to review your Transit Benefit Application to be sure your home address is accurate. To do this log in to https://transitapp.ost.dot.gov and select "Transit Benefit Application" to review and if needed, update.

After you've contacted Customer Service and ordered a replacement, please allow 7-10 days for delivery. 

The new card will be shipped through your agency’s current mailing process.  Work Location or Home Delivery. 

If you Agency uses Home Delivery, an incorrect address will cause your new card to be undeliverable and may cause you to lose your next benefit while corrections are being made to your Application and reshipment occurs.

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Your single purchase limit is your monthly certified amount rounded to the nearest whole dollar. This amount should not exceed the statutory limit of $265.

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The zip code entered is dependent on how you received your TRANServe Credit Card. If you received your card at your residence, please enter your residential zip code. If received at your employing agency enter your agency assigned zip code. If you do not know your agency assigned zip code please contact your agency’ Point of Contact

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Participants should contact Customer Service (1-888-994-6722) (TRS dial 711) to activate the new card and will need to provide the card number, zip code, single purchase limit, and agency assigned phone number.

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If from a Lost/Stolen or Fraud, then yes, the replacement card will be issued with a new card number.  Participants who use online payments with a transit provider will need to update payment information with the new card number and expiration date. Each participant that receives a NEW card number must update their Van Pool operators and Transit providers that store this information as soon as the card is received to ensure successful transaction processing.

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No, the PIN remains the same if the same card number. If a new card number, due to a lost/stolen or fraud situation, the account holder will have to self-select the pin for the new account number.

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Yes. Before the participant can use their TRANServe Credit Card, they must call U.S. Bank’s Customer Service at 1.888.994.6722 (TRS dial 711).  This phone number is located on the back of the card and on the card carrier in the envelope that contains the card. U.S. Bank’s Interactive Voice Response (IVR) system will lead you through the brief activation process. When activating the card, participants will need the TRANServe Creidt Card number, zip code tied to the account, the Single Purchase Limit, and agency assigned phone number. Transit Benefit Program Participants are NOT required to provide any Personally Identifiable Information (PII) when activating the TRANServe Credit Card.

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Check your account information by calling Customer Service 1.888.994.6722 (TRS dial 711). Have your TRANServe Card number ready prior to calling. If you do not have your TRANServe Card, please contact your agency assigned Point of Contact.

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The existing TRANServe Card will expire every four years on the last day of the expiration month. Cards will be mailed the month prior to expiration. New cards will be delivered using the Agency’s same mailing process prior to the card expiration date.

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No, cards will expire four years from the date of issue and replacement cards will be distributed before expiration as to not disrupt operations. Before card expiration, a replacement card will be sent out with the same card number as your expiring card. The replacement card will have a new expiration date, CVV, and will require activation.

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Yes. The new TRANServe Cards have a specialized Bank Identification Number (4716407).

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No. If you require an adjustment to your credit limit, please contact your assigned agency Point of Contact for procedures in updating your monthly benefit.

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The participant may have received a Rush Hour Promise Credit or 15 Minute Grace Period Credit in addition to their normal SmartBenefits. Participants receive their accumulated credits for the prior month on the first day of the new benefit month. The credit is displayed and used before their normal SmartBenefits are displayed and used. Your participant can log in to their SmarTrip Online account to confirm that they have received both a credit and their normal SmartBenefits.

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Yes.  The new TRANServe Cards have a specialized Bank Identification Number (BIN)

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No, the process will remain the same; transit benefit funds will continue to be electronically deposited to the TRANServe Card on its regular schedule. However, please be sure that you are processing a card with a valid expiration date to ensure successful transaction posting.
 

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