TRANServe Frequently Asked Questions
The participant may have received a Rush Hour Promise Credit or 15 Minute Grace Period Credit in addition to their normal SmartBenefits. Participants receive their accumulated credits for the prior month on the first day of the new benefit month. The credit is displayed and used beforetheir normal SmartBenefits are displayed and used. Your participant can log in to their SmarTrip Online account to confirm that they have received both a credit and their normal SmartBenefits.
Follow instructions from your Agency Program Office POC.
Do not attempt to use your Metabank Debit Card after your agency adopts the new US Bank branded TRANServe Credit Card. At that point the card is obsolete and will not be funded again.
Once the new TRANServe Credit Card arrives and is activated, the obsolete card should be destroyed.
No. Your New TRANServe Credit Card will have a different number than the TRANServe Debit Card. To prevent declined transactions, everyone who uses online or mail order payments must act to update the existing payment information with the NEW card number and the NEW expiration date as soon as you receive it. This will help ensure upcoming transactions are successful.
- Log in to TRANServe’s Electronic Application.
- Select “My Account” to update your name, email address or phone number.
If your name is correct here, and your full name is greater than 21 characters, the bank truncated your name to fit it on the card. If your full name is less than 21 characters, contact your Assigned Agency POC.
If your Agency does not use TRANServe’s Electronic Application yet, inform your Assigned Agency Point of Contact. Ask them to contact their TRANServe Transit Benefit Manager to request correction. Once your POC confirms your transit benefit record is correct, you may request a card replacement by calling US Bank Customer Service at 1-888-994-6722 or 711 for the hearing impaired.
The TRANServe Credit Card has a 21-character limit (including spaces). If your full name exceeds the maximum character limit, it is truncated to fit the card using these methods to make it fit:
- Remove the middle initial
- Use the first character of the first name
- Truncate the last name
If your last name is exactly 21 characters, only your last name will appear on the card.
If you are attempting to use your TRANServe Credit Card at a valid Transit Authority and the card is not accepted, you should contact US Bank Customer Service at 1-888-994-6722 or 711 for the hearing impaired. If Customer Service cannot resolve your situation, please contact your Agency’s Transit Benefit Program Point of Contact.
As soon as you activate it, the Transit Beneﬁt amount authorized by your employing agency is assigned to your TRANServe Credit Card. This “Credit limit amount” will refresh on the 10th day of each month so you can purchase the following month’s fare. For instance, a credit limit set on your TRANServe Credit Card on July 10th is to purchase August tickets, passes or other fare.
No. It is fraudulent to use the transit benefit for any purpose other than your home to work to home mass transit commute. Federal Employees certify to this when they submit their transit benefit applications. At each swipe of the TRANServe Credit Card, each participant personally certifies that they are using the transit benefit appropriately.
The TRANServe Credit Card will only authorize transactions to vendors that are identified as Transit Authorities through their Merchant Category Code (MCC).
To ensure processing, please purchase your tickets, passes or other fare media by the 4th of each month to prevent a disruption in your following month's benefit.
Cardholders can register their TRANServe Credit Card through U.S. Bank Access Online https://www.access.usbank.comYou must have your organizational short-name (TRANSV) and account information readily available when you register. (Account number and Card expiration date). For more card registration details please reference the U.S. Bank Access Online Registration Quick Start Guide .
Activate your TRANServe Credit Card by dialing the Customer Service number on the back of the card . The Interactive Voice Response system will lead you through the automated process. (Hearing impaired may call 1-888-994-6722 or 711).
When calling to activate your TRANServe Card, be prepared to set your PIN by providing your 16-digit card number, agency assigned zip code, single purchase limit and agency assigned phone number. If your TRANServe Credit Card shipped directly to your residence use your residential zip code.
The single purchase limit is your monthly certified amount approved for your transit benefit, rounded to the next dollar. For example, your actual commuting expenses are $193.01. The transit benefit approved by your agency is the $193.01. The single purchase limit is $194. This amount should not exceed the current statutory limit, which is $280.00.
If you do not know this information please contact your Agency Point of Contact.
Completed claim forms are accepted annually. They are due to the Parking and Transit Office on October 10th for the months of October-September.
U.S. DEPARTMENT OF TRANSPORTATION
1200 New Jersey Ave SE
Washington, DC 20590
Point of Contact: Parking and Transit Office
Yes, we encourage everyone to wear a helmet and follow all rules of the road.
Yes, but, please note that processing time and errors as well as time zone differences may impact the timely accurate processing of your payment request when waiting until the day of the card’s expiration.
If a customer or program participant does not receive a new card they may contact their POC and verify enrollment.
The Office of Management and Budget has designated the Department of Transportation (DOT) as the Lead Federal Agency to inform commercial entities and assist in the timely return of federal funds. Please use the following link for specific information on this process: https://www.transportation.gov/transerve/transit-benefit-policy