Frequently Asked Questions
The participant may have received a Rush Hour Promise Credit or 15 Minute Grace Period Credit in addition to their normal SmartBenefits. Participants receive their accumulated credits for the prior month on the first day of the new benefit month. The credit is displayed and used before their normal SmartBenefits are displayed and used. Your participant can log in to their SmarTrip Online account to confirm that they have received both a credit and their normal SmartBenefits.
No, only Metabank can make deposits to the Account for which the Debit Card has been issued. Participants may not make deposits in any form to this Account.
The UCard Center is showing a balance of zero funds because the UCard Center was a feature of the old J.P. Morgan Chase banking system.
JPMC TRANServe Cards are no longer in service. The last funding was May 25, 2017 for the June transit benefit.
To receive the July benefit, you must activate your new Metabank TRANServe Card . All TRANServe Card users can activate their cards and check account information by calling Customer Service at 1.800.341.6700
Hearing Impaired may call Customer Service at 1.800.341.8300.
You will need to provide your TRANServe Card number and PIN.
Yes. The new TRANServe Cards have a specialized Bank Identification Number (BIN)
No, the process will remain the same; transit benefit funds will continue to be electronically deposited to the TRANServe Card on its regular schedule. However, please be sure that you are processing a card with a valid expiration date to ensure successful transaction posting.
No, it will still take one business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts.
No, cards will expire five years from date of issue and replacement cards will be distributed prior to expiration as to not disrupt operations. However, please note that replacement cards will be updated with a NEW card number and each participant will have to activate the replacement card through MetaBank for funds to be available.
No, TRANServe Cards will have a new card number. Participants who use online payments with a transit provider will need to update payment information with NEW card number and expiration date as soon as the card is received to ensure successful transaction posting.
If a customer or program participant does not receive a new card they may contact their POC and verify enrollment.
The existing TRANServe Card will expire every five years on the last day of expiration month. New cards will be delivered using the Agency’s same mailing process prior to the card expiration date.
If a TRANServe Card is lost, stolen or damaged, participants should notify MetaBank at 1.800.341.6700 (1.800.341.8300 for the hearing impaired). A replacement card will be issued and unused funds will be transferred to the new TRANServe Card.
Participants can check their account information by calling Customer Service 1.800.341.6700 (1.800.341.8300 for the hearing impaired). They will need their TRANServe Card number and PIN.
Yes. Before the participant can use their TRANServe Card, they must call MetaBank’s Customer Service at 1.800.341.6700 (1.800.341.8300 for the hearing impaired). This phone number is located on the back of the card and on the card carrier in the envelope that contains the card. MetaBank’s Interactive Voice Response (IVR) system will lead you through the brief activation process. When activating the card, participants will need the TRANServe Card number, the 3-digit CVV code (located on the back of the TRANServe Card) and be prepared to set a 4-digit Personal Identification Number (PIN).
Transit Benefit Program Participants are NOT required to provide any Personally Identifiable Information (PII) when activating the TRANServe Card.
Note: TRANServe Cards do not have a monetary value until they are activated by the participant.
No. It is fraudulent to use the transit benefit for any purpose other than home to work to home commuting by means of mass transportation. Participants certify to this when they submit their transit benefit applications. Also, at each swipe of the TRANServe Card, participants are personally certifying that they are using the card and the transit benefit in this manner.
The use of the TRANServe Card will authorize transactions only to vendors that are identified as Transit Authorities through their Merchant Category Code (MCC).
The TRANServe Card is restricted to only allow purchases against approved transportation authority Merchant Category Codes (MCCs). One control mechanism built into the TRANServe Card that addresses regulatory compliance is the use of restricted MCCs. This means the debit card will be declined if used in the retail network. The restricted MCCs are used to safeguard transit benefits from fraud, waste, and abuse.
What is the process in returning excessive transit benefit funds?
The Office of Management and Budget has designated the Department of Transportation (DOT) as the Lead Federal Agency to inform commercial entities and assist in the timely return of federal funds. For specific information on this process, visit Returning Excess Funds.
Note: All cards issued by JP Morgan Chase will be closed out on July 1, 2017; however, cash returns will ONLY be accepted until June 23, 2017. Following the June 23rd deadline, excess funds must be returned to the new TRANServe Card issued by MetaBank, or can be submitted through Pay.Gov.
Any transportation costs that exceed the amount of a participants transit benefit will need to be paid for with their personal funds.
Transit beneﬁt funds will be electronically deposited to your TRANServe Card on the 10th day of each month.
Generally, it takes 1 business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts. If there are any credit challenges, the underwriters can apply an additional funding delay for approval. For specific, please check with your bank institution.
Manual Payment: A payment form is filled out that allows you to set up customers to have their bills charged to their Visa card automatically on a pre-determined date each month. Once automatic payments are established, you benefit from guaranteed payment and reduced customer service expenses.
Online Payment: By adding a simple payment form, you can enable customers to pay you directly on your website. Repeat customers can even create accounts to save their payment information for fast and easy repeat payments.
Offering customers an online payment form enables you to accept online payments through either of the ways mentioned above: credit card, debit card or echeck.
Portable Readers: Using a data input device allows operators to process payment on the go, making it quick and easy to close out sales transactions. Credit card payments can be made on the spot by using a wireless terminal signal. Many laptops and cell phones can be integrated with this technology to be used as credit card readers.
Fees vary based on the amount of risk your business poses to the bank or financial institution. Merchant Accounts often require "per transaction", authorization, setup, equipment and monthly fees. Early termination fees may also apply. Depending upon the contract that is setup with the bank institution, certain fees may be waived if you mention you are setting up a merchant account in order to accept the new TRANServe Card.
The average time it takes to set up a Merchant Account is 3-5 business days.
A MCC is a four digit number assigned to a business by Visa or Master Card. It is used to classify the business by the type of goods or services it provides. Public transportation providers have specific MCCs they use when selling transit passes.
The TRANServe Card accepts the following Merchant Category Codes:
- 4789 (Transportation Services)
- 4131 (Bus Lines)
- 4111 (Commuter Transport, Ferries)
- 4112 (Passenger Railways)