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Frequently Asked Questions

Answer:

Participants should inform the agency POC to contact the TRANServe Transit Benefit Manager and have the information corrected in TRANServe’s system. Once the participant’s records are updated with the correct information, they can request a card replacement by calling Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired).

 
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Existing J.P. Morgan cards can be used until the 9th of the May for the first pilot group and the 9th of June for all other customers. Once the new TRANServe Card is activated and used, the existing JP Morgan card should be destroyed.

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Yes, the replacement card will be issued with a new card number.  Participants who use online payments with a transit provider will need to update payment information with the new card number and expiration date.

Each participant will have a NEW card number and must update their Van Pool operators and Transit providers that store this information as soon as card is received to ensure successful transaction processing.

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Participants must contact Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired) to activate the new card and will need to provide the card number and Card Verification Value (CVV2).

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Once the participant has contacted Customer Service and ordered a replacement card, the agency Point of Contact should receive the card within five calendar days. 

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Participants must contact Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired) immediately to initiate the replacement card process.

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In the event a card is lost, stolen, or damaged, the participant should immediately notify Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired) to initiate the card replacement process.

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In the event a participant is attempting to use the card at a Transit Authority and the card is not accepted, the participant should contact Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired).

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Participants can check their account information online, using the Money Network Mobile App, or by calling Customer Service (1-800-341-6700, 1-800 341-8300 for the hearing impaired). They will need their card number and PIN.

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The PIN is a four-digit number that the participant creates to access their account online. The PIN should be kept in a secure location and not revealed to anyone. The participant must use the PIN to:

  • Check balance
  • Review transaction history
  • Change PIN 
  • Contact customer service
Answer:

Participants activate their TRANServe Card by dialing the Customer Service number located on the back of the card (1-800-341-6700, 1-800 341-8300 for the hearing impaired). The Interactive Voice Response (IVR) system will lead them through the automated process. When calling to activate the TRANServe Card, participants should be prepared to answer security questions and set a Personal Identification Number (PIN).

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When the replacement card is activated, any funds balance from the existing card will be available with the activated replacement card.

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When you purchase a reloadable electronic fare media card, be sure to register it with the Transit Authority Provider, if this option is available. Registration prevents a permanent loss of irreplaceable Transit Benefit funds. The electronic fare media on a lost, stolen or damaged card can be transferred to the new card. Please note you may not use your Transit Benefit to purchase a reloadable electronic fare media card from the Transit Authority. You must pay for the new card with personal funds. For more information about your transit authority, click here.

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You must present a photo identification that proves you are a current employee of the federal agency providing the Transit Benefit to you.

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The Transit Benefit is an employer provided benefit designed to encourage employees to leave their personal vehicles at home and choose to use vanpools, commuter rail, commuter bus or other forms of mass transit for their home-to-work-to-home commute.

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No. The Transit Benefit is not taxable and does not h The Office of Personnel Management (OPM) requires all Transit Benefit program participants to recertify annually to verify information is correct and up-to-date. ave to be reported as income.

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You are eligible to receive dollar-for-dollar of your actual commuting expense up to the statutory limit. The amount currently permitted by the Internal Revenue Service is $255 per month.

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These transit authority websites will assist you to accurately estimate the cost of your commute.

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To apply for the Transit Benefit you must use the process approved by the federal agency for whom you work. Contact your Human Resources Representative or the Point of Contact for your agency’s Transit Benefit program. The application and contact at your agency may be listed on this website in the Participants section.  For instance, if you are a Department of Transportation employee,  click Participants. Then scroll down and click DOT and Transit Benefit Program Application System.

Answer:

Any time the amount of your Transit Benefit exceeds the amount you need, you must adjust. When your routine commute changes, you are expected to submit a change application to update your Transit Benefit Application Worksheet. When a change is temporary, simply reduce the amount you accept. Most transit benefit particpants are already using electronic fare media.  When that is your case, the balance will be automatically swept back to your Agency at the end of the monthly cycle.  

Remember, when using the Transit Benefit to pay your home-to-work-to-home commuting costs, you must adjust the amount of your Transit Benefit to reflect any times when you do not commute.  You are not to authorized to claim a Transit Benefit on days on which you telework, take annual or sick leave, are off for a holiday, during an office closure, are on official travel or your area experiences a Code Red day.

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No The Transit Benefit Application Worksheet, sometimes refered to as the Commuting Cost Worksheet, is only required during initial application, annual recertification and whenever changes are made to your application.

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No. You may apply for a Transit Benefit that equals, but never exceeds the amount you spend when using mass transit for your home-to-work-to-home commute.

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Please inform your agency POC to contact the TRANServe transit benefit manager and have your information corrected in TRANServe’s system. Once your records are updated with the correct information, request a card replacement from JP Morgan either by going to www.myaccount.chase.com or call JP Morgan customer service at 1-866-891-6951 (1-866-650-8275 for the hearing impaired).
 

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With the new card, you are now on a new replacement cycle. This card will be replaced during the expiration month listed on the front of the new card.

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