TRANServe proudly offers the TRANServe Credit Card
An integral part of our collection of Transit Benefit Program Administration tools and solutions...
The TRANServe Credit Card provides TRANServe’s many Customer Agencies and our Federal workforce; with unprecedented funding flexibility and expedited benefit delivery. By partnering with GSA's SmartPay3 Program, TRANServe leverages the world’s largest government charge card and commercial payment solutions program. More than 560 Federal agencies choose the GSA SmartPay platform to support their missions.
Easier than ever before, better than ever before THE TRANServe CARD Provides Nationwide Transit Benefit Payments (Has no impact on SmarTrip Card Holders using SmartBenefits)
ATTENTION ALL TRANServe CARD USERS! Prompt Action Required: Effective June 15, 2020, US Bank is requiring Multifactor Authentication (MFA) to access US Bank’s Access Online
Here's what you need to know to: Activate it, Register it, Use it, or Replace it.
Activate your TRANServe Credit Card by dialing the Customer Service number on the back of the card . The Interactive Voice Response system will lead you through the automated process. (Hearing impaired may call 1-888-994-6722 or 711).
When calling to activate your TRANServe Card, be prepared to set your PIN by providing your 16-digit card number, agency assigned zip code, single purchase limit and agency assigned phone number. If your TRANServe Credit Card shipped directly to your residence use your residential zip code.
If you do not know this information please contact your Agency Point of Contact.
Cardholders can register their TRANServe Credit Card through U.S. Bank Access Online (https://www.access.usbank.com). You must have your organizational short-name (TRANSV) and account information readily available when you register. (Account number and Card expiration date). For more card registration details please reference the U.S. Bank Access Online Registration Quick Start Guide .
To ensure processing, please purchase your tickets, passes or other fare media by the 4th of each month to prevent a disruption in your following month's benefit.
Here are four ways to keep track of your account balance:
1. Mobile app1: download the U.S. Bank Access® Online Mobile app from the Apple App® or Google Play™ stores.
2. Alerts: Log into Access Online at access.usbank.com, then go to My Personal Information
3. Online: Visit access.usbank.com (Only for Agencies who use TRANServe’s Electronic Application System.)
4. Phone: To hear your balance call 1-888-994-6722 or 711 for the hearing impaired. You must have your TRANServe Credit Card number available prior to calling. If you do not have your card number please contact your agency assigned Point of Contact.
NOTE: Participants whose agency does not use TRANServe’s Electronic Application System can check their credit card balances by using option 4 only.
Notify US Bank Customer Service to initiate the replacement process if a card is lost, stolen, or damaged. The number is 1-888-994-6722 or 711 for the hearing impaired. A replacement card will be issued and the balance of your unused available credit will transfer to the new TRANServe Credit Card.
Once you have contacted Customer Service and ordered a replacement card, the TRANServe Credit Card generally arrives within five to seven calendar days.