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Frequently Asked Questions

Answer:

When you know in advance you will not need the full benefit it is best to take a lesser amount during the next regular distribution. The amount depends on how many days you plan to work. Example: You have certified that your estimated commuting cost is $5.00 per day, or $100.00 per month. You are on leave for 10 days. During the next Transit Benefit distribution cycle, you must request $50.00, having reduced the amount by the amount of media left from last time.

Note: Users of certain electronic fare media, including the TRANServe Card and the WMATA SmarTrip® card are not required to return unused funds. Unused funds are automatically returned to your Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.

Answer:
No. This is a monthly benefit based on the actual cost of your home-to-work-to-home commute. If you are not coming to work, you are not paying to commute and are not eligible for the transit benefit.  You must adjust your benefit to account for the time you are out and return the benefit amount you do not use during the month for which it was intended.

Note: Users of certain electronic fare media, including the TRANServe Card and the WMATA SmarTrip card are not required to return unused funds. Unused funds are automatically returned at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
    Answer:
    No. You do not take what you cannot use. Remember, when the amount you receive exceeds the amount you need, you must always adjust. If you received the benefit in advance of going on TDY, you must factor your absence into the amount you pick up at the next distribution.

    Note:  No Action is necessary for users of certain electronic fare media, including the TRANServe Card and the WMATA SmarTrip ®  card. You are not required to return unused funds. Unused funds are automatically returned to you Agency at the end of each monthly funding cycle. If this does not occur in your region your Agency may require you to produce a check or money order to return the funds to their program.
      Answer:

      No. Indirect costs, such as gas, mileage, or parking cannot be included as part of the estimated commuting cost.

      Answer:

      You must take two steps If your SmarTrip ® card stops working.
      Call 1-888-762-7874 to cancel your card and to request a new one.

      If the problem is in the chip, WMATA will transfer your benefit to a new card and send the card to you.


       Immediately register your new SmarTrip ® card (www.wmata.com)  to protect your funds.

      Complete a Transit Benefit Application change form so your transit benefit is re-assigned to the new card.


      If your agency is already using the TRANServe’s Electronic Application System, that site is https://www.transportation.gov/transerve .

      Answer:

      You must take two actions if you lose your SmarTrip ® card.

        1. Call 1-888-762-7874 or email smartrip@wmata.com to cancel your card and request a new one. The Washington Metro Area Transit Authority will transfer your benefit to a new card, less the new card fee.
          •  Register your new SmarTrip ® card to protect both your personal funds and you transit benefit.
        2. Complete a Transit Benefit Application Change according to your agency’s policy and procedure so that the Transit Benefit is available to your new card.
          • If your agency is already using the TRANServe Electronic Application System, that site address is http://transerve.dot.gov.

      Answer:

      No. The Transit Benefit is for the current calendar month.

      Answer:

      No. You may use the same SmarTrip®card to pay for your fare and your parking. Metro provides some discounted rates to passengers who park at a Metro station and ride the bus or subway from that location.

      Answer:
      For Agency specific information you may find it helpful to navigate here: https://www.transportation.gov/transerve/participants and scroll down to your agency page
       
      If you still need help, please consult your  Agency Transit Benefit Program Policy or contact your Agency Program Co-ordinator to obtain more information regarding the Transit Benefit Program.
        Answer:

        No. The Transit Benefit is not taxable and does not have to be reported as income.

          Answer:

          The Transit Benefit is an employer provided benefit designed to encourage employees to use mass transit for their home-to-work-to-home commute.

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