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Frequently Asked Questions

Answer:

No, the process will remain the same; transit benefit funds will continue to be electronically deposited to the TRANServe Card on its regular schedule. However, please be sure that you are processing a card with a valid expiration date to ensure successful transaction posting.
 

Answer:

No, it will still take one business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts.
 

Answer:

No, cards will expire five years from date of issue and replacement cards will be distributed prior to expiration as to not disrupt operations. However, please note that replacement cards will be updated with a NEW card number and each participant will have to activate the replacement card for funds to be available.
 

Answer:

No. TRANServe Cards expire. New Cards will have a new card number. Transit Benefit Program Participants who use online payments with a Transit Provider must update payment information whenever they have a NEW card number and expiration date to ensure successful transaction post.
 

Answer:

If a customer or program participant does not receive a new card they may contact their POC and verify enrollment.
 

Answer:

The existing TRANServe Card will expire every five years on the last day of expiration month. New cards will be delivered using the Agency’s same mailing process prior to the card expiration date.
 

Answer:

If a TRANServe Card is lost, stolen or damaged, your customer must notify USBANK to request a replacement card. Unused funds will be transferred to the new TRANServe Card. More information is available on the New TRANServe Card Page of this website.  https://www.transportation.gov/transerve/my-transerve-card 

Answer:

Participants can check their account information by calling Customer Service 1.800.341.6700 (1.800.341.8300 for the hearing impaired).  They will need their TRANServe Card number and PIN.
 

Answer:

No. It is fraudulent to use the transit benefit for any purpose other than home to work to home commuting by means of mass transportation. Participants certify to this when they submit their transit benefit applications. Also, at each swipe of the TRANServe Card, participants are personally certifying that they are using the card and the transit benefit in this manner.

The use of the TRANServe Card will authorize transactions only to vendors that are identified as Transit Authorities through their Merchant Category Code (MCC).

Answer:

The TRANServe Card is restricted to only allow purchases against approved transportation authority Merchant Category Codes (MCCs). One control mechanism built into the TRANServe Card that addresses regulatory compliance is the use of restricted MCCs. This means the debit card will be declined if used in the retail network. The restricted MCCs are used to safeguard transit benefits from fraud, waste, and abuse.

Answer:

Any transportation costs that exceed the amount of a participants transit benefit will need to be paid for with their personal funds.

Answer:

Transit benefit funds will be electronically deposited to your TRANServe Card on the 10th day of each month.

Answer:

Generally, it takes 1 business day for accounts associated with a Merchant Account to receive funds and 2-3 business days for non-associated accounts. If there are any credit challenges, the underwriters can apply an additional funding delay for approval. For specific, please check with your bank institution.

Answer:

Manual Payment: Using a payment form, you can set up customers to have their bills charged to their TRANServe Visa card automatically on a pre-determined date each month. Once automatic payments are established, you benefit from guaranteed timely payment and reduced customer service expenses.
 

Online Payment: By adding a simple payment form, you can enable customers to pay directly on your website. Repeat customers can even create accounts to save their payment information for fast and easy repeat payments. Offering customers an online payment form enables you to accept online payments through either of the ways mentioned above: credit card, debit card or echeck.


Portable Readers:  Data input device allows you to process payments on the go, making it quick and easy to close out sales transactions. TRANServe and other credit card payments can be made on the spot by using a wireless terminal signal. Many laptops and cell phones can be integrated with this technology and used as credit card readers.

Answer:

Fees vary based on the amount of risk your business poses to the bank or financial institution. Merchant Accounts often require "per transaction" authorization setup, equipment and monthly fees. Early termination fees may also apply. Depending upon the contract setup with the bank institution, certain fees may be waived if you mention you are setting up a merchant account in order to accept the new TRANServe Card.

Answer:

The average time it takes to set up a Merchant Account is 3-5 business days.

Answer:

A MCC is a four digit number assigned to a business by Visa or Master Card. It is used to classify the business by the type of goods or services it provides. Public transportation providers have specific MCCs they use when selling transit passes.

The TRANServe Card accepts the following Merchant Category Codes:

  •  4789 (Transportation Services)
  •  4131 (Bus Lines)
  •  4111 (Commuter Transport, Ferries)
  •  4112 (Passenger Railways)
Answer:

You can get a Merchant Account from your personal bank or through another financial institution that specializes in e-commerce. The information below may be needed at the time of setup.

  • Federal Tax ID / SSN if sole proprietor
  • Contact Information
  • Estimated number of van pool riders
  • Routing & Account # for depositing funds
  • Owner Information – Home Address, DOB, Phone Number
  • Credit check
     
Answer:

A Merchant Account is a bank account established under agreement between an acceptor and a merchant acquiring bank for the settlement of payment card transactions. A Merchant account allows a business to accept TRANServe Card payments.

Answer:

No.

To prevent disruptions, replacement cards are distributed prior to expiration. 

Please note that replacement cards will be updated with a NEW card number and each participant must contact activate the replacement card for funds to be available.

 
Answer:

The existing TRANServe Card will expire every three years on the last day of expiration month. New cards will be sent to the customers’ Agency Point of Contact for disbursement prior to the card expiration date.

Answer:

Set up a Merchant Account thru your current bank or another financial institution that specializes in e-commerce and will permit you to take payment from the TRANServe Credit Card. The information below may be needed at the time of setup.

  • Federal Tax ID / SSN if sole proprietor
  • Contact Information
  • Estimated number of van pool riders
  • Routing & Account # for depositing funds
  • Owner Information – Home Address, DOB, Phone Number
  • Credit check
Answer:

When you purchase a reloadable electronic fare media card, be sure to register it with the Transit Authority Provider, if this option is available. Registration prevents a permanent loss of irreplaceable Transit Benefit funds. The electronic fare media on a lost, stolen or damaged card can be transferred to the new card. Please note you may not use your Transit Benefit to purchase a reloadable electronic fare media card from the Transit Authority. You must pay for the new card with personal funds. For more information about your transit authority, click here.

Answer:

You must present a photo identification that proves you are a current employee of the federal agency providing the Transit Benefit to you.

Answer:

The Transit Benefit is an employer provided benefit designed to encourage employees to leave their personal vehicles at home and choose to use vanpools, commuter rail, commuter bus or other forms of mass transit for their home-to-work-to-home commute.

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