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The ACACP held its eighth public meeting on June 23, 2015, in Washington, DC.
The committee discussed airline policies on change and cancellation fees, the disclosure of hotel resort fees, and airline policies and procedures for the transport of baggage.
...This document is the record of the 9th meeting of the ACACP.
This document is the agenda for the 9th meeting of the ACACP.
The ACACP held its ninth public meeting on September 1, 2015, in Washington, DC.
The committee discussed the recommendations submitted to it during the past three public meetings on the following subjects: Voice calls, government-imposed taxes and fees, airline mergers and...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, and the domestic baggage liability rule, 14 CFR Part 254, by Frontier Airlines, Inc. (“Frontier”). Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of...
Information on air ambulance operators
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning, preboarding,...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to...
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning,...
WASHINGTON – The U.S. Department of Transportation (DOT) today released its June 2017 Air Travel Consumer Report, compiling air carrier data for the month of April 2017. In April, DOT received 1,909 complaints about airline service from consumers, up 70.0 percent from the total of 1,123...