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WASHINGTON – The U.S. Department of Transportation (DOT) today assessed a civil penalty against Turkish Airlines for not responding in a timely manner to complaints filed by consumers, including passengers with disabilities, and for not adequately responding to the passengers’ complaints in its...
WASHINGTON – As Congress considers legislation to avoid a shortfall of the Highway Trust Fund, Transportation Secretary Anthony Foxx and 11 of his predecessors offered the following open letter to Congress. In addition to Secretary Foxx, Secretaries Ray LaHood, Mary Peters, Norman Mineta, Rodney...
WASHINGTON – The U.S. Department of Transportation today fined Southwest Airlines $200,000 for violating the Department’s full-fare advertising rules and ordered the carrier to cease and desist from further violations. By violating the full-fare advertising rule in this case, Southwest...
WASHINGTON – The U.S. Department of Transportation today tentatively approved a proposal that would help modernize the marketing and sale of airline products by enabling all of the market players –airlines, travel agents, global distribution systems (GDSs), and consumers – to “speak the same...
WASHINGTON – U.S. Transportation Secretary Anthony Foxx today proposed new consumer protections for air travelers, building on the U.S. Department of Transportation’s (DOT) previous passenger protection rules issued in December 2009 and April 2011. Today’s...
Under the Obama Administration, the Department of Transportation has completed two comprehensive aviation consumer rulemakings that have led to better, more fair treatment for the traveling public. Improvements include:
Tarmac Delays Virtually Eliminated
In December 2009...
WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is seeking public comment on whether it should propose a rule to ban voice communications on passengers’ mobile wireless devices on flights within, to and from the United States. The Advance Notice of Proposed...
DOT Cautions Consumers on Super Bowl Air Travel Game Ticket Scams. Air travelers going to Super Bowl XLVIII this year should be aware that not all tour packages include a ticket to the Feb. 2 game in East Rutherford, N.J. Under U.S. Department of Transportation (DOT) consumer...
WASHINGTON – The U.S. Department of Transportation (DOT) today announced that Qantas Airways, an airline based in Australia, violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the...
DOT 01-14
DOT Fines Ticket Agent WK Travel for Code-Share Disclosure Violations
WASHINGTON – The U.S. Department of Transportation (DOT) today fined WK Travel, Inc., also known as OneTravel, $95,000 for violating the Department’s...