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WASHINGTON – The U.S. Department of Transportation (DOT) announced today that it is seeking public comment on whether it should propose a rule to ban voice communications on passengers’ mobile wireless devices on flights within, to and from the United States. The Advance Notice of Proposed...
DOT Cautions Consumers on Super Bowl Air Travel Game Ticket Scams. Air travelers going to Super Bowl XLVIII this year should be aware that not all tour packages include a ticket to the Feb. 2 game in East Rutherford, N.J. Under U.S. Department of Transportation (DOT) consumer...
WASHINGTON – The U.S. Department of Transportation (DOT) today announced that Qantas Airways, an airline based in Australia, violated federal rules last March by not informing passengers on a delayed aircraft at Dallas/Fort Worth International Airport that they had the opportunity to leave the...
DOT 01-14
DOT Fines Ticket Agent WK Travel for Code-Share Disclosure Violations
WASHINGTON – The U.S. Department of Transportation (DOT) today fined WK Travel, Inc., also known as OneTravel, $95,000 for violating the Department’s...
Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) website. The Office of Aviation Consumer Protection receives air travel service complaints and uses these complaints to spot trends or areas of concern and investigate and bring cases against...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Information about filing airline related complaint for safety and security, airline service, and disability and discrimination complaints.
A summary of important links and policies regarding accessibility issues.
U.S. Transportation Secretary Ray LaHood today announced new airline passenger protections that will require airlines to reimburse passengers for bag fees if their bags are lost, provide consumers involuntarily bumped from flights with greater compensation, expand the current ban on lengthy...
U.S. Transportation Secretary Ray LaHood today announced a new rule that significantly strengthens protections afforded to consumers by, among other things, establishing a hard time limit after which U.S. airlines must allow passengers to deplane from domestic flights.