Consumer Protection
Legacy ID
2391
Hawaiian Airlines Redacted Animal Incident Report for October 2023
Air Travel Consumer Report: October 2023 Numbers
WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of October 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters.
The ATCR is designed to...
2024 Report of Disability-Related Complaint Data Document
2024 Report of Disability-Related Complaint Data Document
Reporting of Disability-Related Complaint Data for 2023
U.S. Department of Transportation (DOT) regulations require U.S. and foreign air carriers operating to, from, or within the United States that have at least one aircraft in their fleet with a designed seating capacity of more than 60 passenger seats to: 1) record and categorize disability-...
DOT Penalizes Southwest Airlines $140 Million for 2022 Holiday Meltdown
DOT ensured Southwest paid over $600 million back to passengers and issued record penalty – 30 times larger than any in DOT history – to deter other airlines from failing to protect customers during disruptionsNovember 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
Alaska Airlines Redacted Animal Incident Report for September 2023
Alaska Airlines Redacted Animal Incident Report for September 2023
Air Travel Consumer Report: March 2023, April 2023, May 2023, and 1st Quarter 2023 Airline Complaint Data
WASHINGTON – The U.S. Department of Transportation (DOT) today released consumer complaint data about air travel for March 2023, April 2023, May 2023, and the first quarter of 2023.October 2023 Air Travel Consumer Report
About this DocumentThe Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...