Consumer Protection
Legacy ID
2391
Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees
Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not providedFinal Rule - Refunds and Other Consumer Protections
The U.S. Department of Transportation is issuing a final rule to ensure that consumers are treated fairly when they do not receive service that they paid for or are unable or advised not to travel because of a serious communicable disease. Under the final rule, U.S. and foreign air carriers...
Final Rule - Enhancing Transparency of Airline Ancillary Service Fees
The U.S. Department of Transportation is issuing a final rule to protect airline passengers from surprise fees when purchasing a ticket. The rule requires airlines and ticket agents to tell consumers upfront what fees they charge for a first or second checked bag, a carry-on bag, and for...
Minutes from the March 30, 2023 Public Hearing on the Enhancing Transparency of Airline Ancillary Service Fees NPRM
This document is a written summary of the public hearing on the U.S. Department of Transportation’s Notice of Proposed Rulemaking (NPRM): Enhancing Transparency of Airline Ancillary Service Fees, which was held on March 30, 2023, using the Zoom virtual platform.
Support Our Troops Dashboard
The U.S. Department of Transportation has created a dashboard to ensure that service members and their families have easy access to key enforceable commitments that the largest U.S. carriers provide to current service members and their accompanying spouse and children during personal travel....