May 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data...

Air Travel Consumer Report: March 2024 Numbers

WASHINGTON – The U.S. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of March 2024 for on-time performance, mishandled baggage, mishandled wheelchairs and scooters, and 1st quarter oversales. The ATCR is...

DOT Fines Volaris $300,000 for Unlawfully Keeping Hundreds of Passengers on the Tarmac for Hours

WASHINGTON – The U.S. Department of Transportation (DOT) today fined Volaris Airlines $300,000 for violating federal statutes and the Department’s rule prohibiting tarmac delays of four hours or more on international flights without providing passengers an opportunity to deplane. The airline was...

April 2024 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included...

Delta Air Lines Redacted Animal Incident Report for February 2024

Alaska Airlines Redacted Animal Incident Report for February 2024

Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs - Extension of Comment Period

Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs - Extension of Comment Period.

USDOT Alerts Passengers That Starting Today, Southwest Airlines Must Provide Compensation for Delays and Cancellations Within Their Control

DOT’s historic enforcement action against Southwest earlier this year requires the airline to provide $75 transferrable vouchers to passengers affected by delays and cancellations within the airline’s control that cause passengers to reach their destination three or more hours after their scheduled...

Secretary Buttigieg Delivers Remarks at Washington National Airport to Announce Major Airline Consumer Protection Rules

Washington, DC – Building on the Biden-Harris Administration’s historic record of expanding consumer protections and standing up for airline passengers, U.S. Transportation Secretary Pete Buttigieg announced today two final rules that will deliver automatic cash refunds when owed to airline...

FACT SHEET: Biden-Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

Consumer Protection

U.S. Department of Transportation

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