Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs - Extension of Comment Period
Ensuring Safe Accommodations for Air Travelers with Disabilities Using Wheelchairs - Extension of Comment Period.
Consumer Protection
Legacy ID
2391
USDOT Alerts Passengers That Starting Today, Southwest Airlines Must Provide Compensation for Delays and Cancellations Within Their Control
DOT’s historic enforcement action against Southwest earlier this year requires the airline to provide $75 transferrable vouchers to passengers affected by delays and cancellations within the airline’s control that cause passengers to reach their destination three or more hours after their scheduled...Secretary Buttigieg Delivers Remarks at Washington National Airport to Announce Major Airline Consumer Protection Rules
Washington, DC – Building on the Biden-Harris Administration’s historic record of expanding consumer protections and standing up for airline passengers, U.S. Transportation Secretary Pete Buttigieg announced today two final rules that will deliver automatic cash refunds when owed to airline...FACT SHEET: Biden-Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air Travel
Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline feesBiden-Harris Administration Announces Final Rule to Protect Consumers from Surprise Airline Junk Fees
Rule will save consumers over half a billion dollars each year in expensive, unexpected baggage, change, and cancellation fees by requiring airlines to make these costs clear upfrontBiden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees
Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not providedFinal Rule - Refunds and Other Consumer Protections
The U.S. Department of Transportation is issuing a final rule to ensure that consumers are treated fairly when they do not receive service that they paid for or are unable or advised not to travel because of a serious communicable disease. Under the final rule, U.S. and foreign air carriers...
Final Rule - Enhancing Transparency of Airline Ancillary Service Fees
The U.S. Department of Transportation is issuing a final rule to protect airline passengers from surprise fees when purchasing a ticket. The rule requires airlines and ticket agents to tell consumers upfront what fees they charge for a first or second checked bag, a carry-on bag, and for...
Minutes from the March 30, 2023 Public Hearing on the Enhancing Transparency of Airline Ancillary Service Fees NPRM
This document is a written summary of the public hearing on the U.S. Department of Transportation’s Notice of Proposed Rulemaking (NPRM): Enhancing Transparency of Airline Ancillary Service Fees, which was held on March 30, 2023, using the Zoom virtual platform.
Support Our Troops Dashboard
The U.S. Department of Transportation has created a dashboard to ensure that service members and their families have easy access to key enforceable commitments that the largest U.S. carriers provide to current service members and their accompanying spouse and children during personal travel....