An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
On March 21, 2017, Benjamin Edelman (the Complainant) filed a formal complaint against American Airlines, Inc. (American) pursuant to 14 CFR Part 302. The Complainant alleges that American misrepresented carrier-imposed surcharges as “taxes.” Pursuant to 14 CFR 302.406(a)(2...
On July 6, 2015, Mr. Benjamin Edelman (the Complainant) filed a formal complaint under 14 CFR § 302.404 against American Airlines, Inc. (American). The Complainant alleged that American, after a passenger-requested change to reservations, failed to provide information...
This order concerns violations by Vietnam Airlines JSC (Vietnam) of the Department of Transportation’s consumer protection regulations contained in 14 CFR Part 399. These violations constitute unfair and deceptive practices and unfair methods of competition in violation of 49...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to two separate flights. For these flights, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in...
This order concerns violations by TAME Linea Aerea del Ecuador (“TAME”) of the Department of Transportation’s full fare advertising rule contained in 14 CFR 399.84(a). These violations constitute unfair and deceptive practices and unfair methods of...
WASHINGTON – The U.S. Department of Transportation (Department) today announced that it is seeking public comment on amending its Air Carrier Access Act (ACAA) regulation on transportation of service animals. The Advance Notice of Proposed Rulemaking (ANPRM) on Traveling By Air with...
This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules...
This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...