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This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712 with respect to two separate flights. For these flights, the carrier failed to adhere to the assurance in its contingency plan for lengthy tarmac delays...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, by Air Canada. Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of 14 CFR 259.5 and are unfair and deceptive practices in...
This order concerns violations by TAME Linea Aerea del Ecuador (“TAME”) of the Department of Transportation’s full fare advertising rule contained in 14 CFR 399.84(a). These violations constitute unfair and deceptive practices and unfair methods of...
WASHINGTON – The U.S. Department of Transportation (Department) today announced that it is seeking public comment on amending its Air Carrier Access Act (ACAA) regulation on transportation of service animals. The Advance Notice of Proposed Rulemaking (ANPRM) on Traveling By Air with...
This order concerns violations by Flugleidir, h.f., d/b/a Icelandair (Icelandair) of 14 CFR Part 259, and the statutory prohibition against unfair and deceptive practices and unfair methods of competition, 49 U.S.C. § 41712. Specifically, it addresses violations of the Department’s rules...
This order concerns violations by Hawaiian Airlines (Hawaiian) of the requirements of 14 CFR Part 250 with respect to providing denied boarding compensation (DBC) to passengers who were involuntarily denied boarding. This order also concerns violations by Hawaiian of the requirements...
This order concerns violations by Allegiant Air, LLC (Allegiant) of the requirements of 14 CFR Part 382 with respect to providing adequate assistance to passengers with disabilities in moving within the terminal, and providing timely dispositive written responses to written disability-...
This consent order concerns violations by Compañía Panameña de Aviación, S.A. (Copa) of 14 CFR Part 259 and 49 U.S.C. § 41712. Copa failed to adhere to the assurances in its contingency plan for lengthy tarmac delays to provide adequate food within two hours after arrival and to provide...
This consent order concerns violations of 49 U.S.C. §§ 41301, 41703, and 41712 by Qantas Airways Limited (“Qantas”). This order directs Qantas to cease and desist from future similar violations of 49 U.S.C. §§ 41301, 41703, and 41712, and assesses $125,000 in civil penalties.
This consent order concerns violations by All Nippon Airways Co., Ltd., (ANA) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, ANA failed to adhere to the assurance in its contingency plan for lengthy tarmac delays to deplane passengers on international flights by the four-hour mark. This...