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This consent order concerns violations by Frontier Airlines, Inc., of 14 CFR 259.4 (the Department’s tarmac delay rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan)....
WASHINGTON – The U.S. Department of Transportation (DOT) today fined Frontier Airlines $1.5 million for violating the Department’s rule prohibiting long tarmac delays. The airline was ordered to cease and desist from future similar violations.
Of the $1.5...
This order concerns violations of the Department’s oversales rule, 14 CFR Part 250, and the domestic baggage liability rule, 14 CFR Part 254, by Frontier Airlines, Inc. (“Frontier”). Violations of Part 250 also constitute a failure to adhere to the carrier’s Customer Service Plan in violation of...
This consent order concerns violations of 49 U.S.C. § 41721 and the reporting requirements specified in 14 CFR Part 235 for reporting inaccuracies by United Airlines, Inc., (“United”). This order directs United to cease and desist from future similar violations of 49 U.S.C. § 41721 and 14 CFR...
Information on air ambulance operators
This order concerns an internal policy of Delta Air Lines, Inc., (Delta) that resulted, for a significant period of time, in the misclassification and misreporting of certain mishandled baggage claims filed by passengers, in violation of 14 CFR 234.6. Violations of the reporting requirement...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to cease and...
This consent order concerns violations by Frontier Airlines, Inc., (Frontier) of the requirements of 14 CFR Part 250, the Department’s oversales rule, and violations of 14 CFR Part 382 with respect to providing passengers with disabilities assistance in enplaning and deplaning, preboarding,...
WASHINGTON – The U.S. Department of Transportation (DOT) today fined Frontier Airlines, American Airlines, and Delta Air Lines for violating the Department’s airline consumer protections rules. DOT fined Frontier Airlines $400,000 for violating the...
This consent order concerns violations by American Airlines, Inc., (American) of the Department’s refund rules, 14 CFR 259.5(b)(5) and 14 CFR Part 374, and the statutory prohibition on unfair and deceptive practice, 49 U.S.C. § 41712. This order directs American to...