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Under the Air Carrier Access Act (ACAA) a service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental...
WASHINGTON – The U.S. Department of Transportation today released its updated December 2020 Air Travel Consumer Report (ATCR), which includes airline consumer complaint data for October 2020. The previous version of this report excluded this data due to additional time needed to review and...
WASHINGTON – The U.S. Department of Transportation today announced the release of a final report on Forces to Flyers, a three-year research initiative offering interested military veterans an opportunity to earn commercial pilot’s licenses and flight instructor certifications. The report...
The Department of Transportation is withdrawing a Request for Information (“RFI”) that solicited information on whether airline restrictions on the distribution or display of airline flight information harm consumers and constitute an unfair and deceptive business practice and/or an unfair...
WASHINGTON— The U.S. Department of Transportation today announced the appointment of two new members and the reappointment of five current members to the Federal Aviation Administration's 13-member Management Advisory Council (MAC). The MAC advises the FAA's senior management on policy, spending...
WASHINGTON – Today, the U.S. Department of Transportation announced that it has granted final approval of, and antitrust immunity for, the addition of Ireland-based Aer Lingus to the existing Oneworld transatlantic joint venture. The carriers requested antitrust immunity to include Aer...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
On December 10, 2020, the U.S. Department of Transportation (Department) published in the Federal Register a final rule to amend the Department’s Air Carrier Access Act regulation on the transport of service animals by air. In that final rule, the Department allows airlines to require...