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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
WASHINGTON – The U.S. Department of Transportation today released its January 2020 Air Travel Consumer Report (ATCR) on reporting marketing and operating air carrier data compiled for the month of November 2020. The full consumer report and other aviation consumer matters of interest to...
Meeting of the Aviation Consumer Protection Advisory Committee (“ACPAC” or “Committee”) - Summary of Meeting
On July 22, 2020, American Airlines, Inc. and JetBlue Airways Corporation submitted alliance agreements to Department under 49 U.S.C. § 41720. The waiting period, as extended by the Department in this notice, expired on November 19, 2020. On January 10, 2021, the Department entered...
Under the Air Carrier Access Act (ACAA) a service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental...
WASHINGTON – The U.S. Department of Transportation today released its updated December 2020 Air Travel Consumer Report (ATCR), which includes airline consumer complaint data for October 2020. The previous version of this report excluded this data due to additional time needed to review and...
WASHINGTON – The U.S. Department of Transportation today announced the release of a final report on Forces to Flyers, a three-year research initiative offering interested military veterans an opportunity to earn commercial pilot’s licenses and flight instructor certifications. The report...