United Airlines Redacted Animal Reports 2020

United Airlines Redacted Animal Reports 2020

Delta Air Lines Redacted Animal Reports 2020

Delta Air Lines Redacted Animal Reports 2020

JetBlue Airways Order 2021-2-8

This consent order concerns violations by JetBlue Airways Corporation (JetBlue) of 14 CFR Part 259 and 49 U.S.C. §§ 41712 and 42301. Specifically, JetBlue failed to provide for the timely deplanement of passengers during lengthy tarmac delays at John F. Kennedy International Airport (JFK). This...

Methodology for Determining Change in Operating Expense (SIFL) - Alternative 2

The Department of Transportation has continued to calculate the Standard Industry Fare Level (SIFL) adjustment factor to aid in its evaluation of carrier pricing in the free market....

Methodology for Determining Change in Operating Expense (SIFL) - Alternative 1

The Department of Transportation has continued to calculate the Standard Industry Fare Level (SIFL) adjustment factor to aid in its evaluation of carrier pricing in the free market.  The SIFL is also...

COVID-19 Global Health Emergency Impact on SIFL

The COVID-19 global health emergency began impacting the industry in the first quarter of 2020.  During the initial quarters, industry capacity was reduced faster than industry expenses.  This has impacted the SIFL rates since 2020.

In March  2020, the CARES...

Methodology for Determining Change in Operating Expense (SIFL)

Hawaiian Airlines Redacted Animal Incident Report for January 2020

Hawaiian Airlines Redacted Animal Incident Report for January 2020

Air Travel Consumer Report: November 2020 Airline Complaint Data

WASHINGTON – The U.S. Department of Transportation today released its updated January 2021 Air Travel Consumer Report (ATCR), which includes airline consumer complaint data for November 2020.  The previous version of this report excluded this data due to additional time needed to review and...

Accommodation by Carriers of Persons with Disabilities Who Are Unable to Wear or Safely Wear Masks While on Commercial Aircraft - Notice of Enforcement Policy

The Office of Aviation Consumer Protection (OACP), a unit within the Office of the General Counsel of the U.S. Department of Transportation, is issuing this Notice of Enforcement Policy to remind U.S. and foreign air carriers of their legal obligation to accommodate the needs of passengers with...