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The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that, during the COVID-19 pandemic, Scandinavian Airlines System Denmark-Norway-Sweden (SAS) routinely failed to provide timely refunds to passengers for flights to and from the United States...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that British Airways failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that LATAM Airlines Group S.A. and several affiliates (collectively, LATAM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, British Airways failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. This order...
This consent order concerns violations by Eurowings GmbH (Eurowings) of 14 CFR Part 259 and 49 U.S.C. § 41712. Eurowings failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. Specifically, the carrier permitted an...
This consent order concerns unauthorized foreign air transportation by Virgin Atlantic Airways Limited (Virgin Atlantic) in violation of 49 U.S.C. § 41301. Specifically, Virgin Atlantic operated flights carrying Delta Air Lines’ code (DL) in regions in which a Federal Aviation Administration (...
This consent order concerns unauthorized foreign air transportation by Aeronexus Corporate (PTY) LTD (Aeronexus) in violation of 49 U.S.C. § 41301. This order directs Aeronexus to cease and desist from future similar violations of section 41301 and assesses the carrier a compromise civil penalty...
This consent order concerns violations by Air Canada rouge (Rouge) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Rouge failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Swoop routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
Order Dismissing Third-Party Complaint against Swoop (Docket DOT-OST-2020-0148)