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This consent order concerns violations by American Airlines, Inc., (American) of 14 CFR Part 259 (the Department’s Tarmac Delay Rule), 49 U.S.C. § 41712 (prohibition against unfair and deceptive practices), and 49 U.S.C. § 42301 (requirement to adhere to a carrier’s tarmac delay contingency plan...
This consent order concerns violations by Compañía Panameña de Aviación, S.A., d/b/a Copa Airlines (Copa) of 14 CFR Parts 259 and 244, and 49 U.S.C. § 41712. Specifically, Copa failed to adhere to the assurance in its contingency plan for lengthy tarmac delays that it will not remain on the...
This order concerns a formal complaint by Mr. Simon Cyr against Air Transat A.T. Inc. (Air Transat) dated May 26, 2020. We dismiss the complaint for the reasons set forth in this order pursuant to 14 CFR § 302.406(a)(2).
The U.S. Department of Transportation’s (Department or DOT) Office of Aviation Consumer Protection (OACP) has determined that Air Transat A.T. Inc. (Air Transat) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled in...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection (OACP) has determined that, during the COVID-19 pandemic, Scandinavian Airlines System Denmark-Norway-Sweden (SAS) routinely failed to provide timely refunds to passengers for flights to and from the United States...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that British Airways failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and 14...
The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that LATAM Airlines Group S.A. and several affiliates (collectively, LATAM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier...
This consent order concerns violations by British Airways PLC (British Airways) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, British Airways failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. This order...
This consent order concerns violations by Eurowings GmbH (Eurowings) of 14 CFR Part 259 and 49 U.S.C. § 41712. Eurowings failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. Specifically, the carrier permitted an...
This consent order concerns unauthorized foreign air transportation by Virgin Atlantic Airways Limited (Virgin Atlantic) in violation of 49 U.S.C. § 41301. Specifically, Virgin Atlantic operated flights carrying Delta Air Lines’ code (DL) in regions in which a Federal Aviation Administration (...