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LATAM Airlines Group S.A. Order 2023-5-16

The U.S. Department of Transportation’s  Office of Aviation Consumer Protection has determined that LATAM Airlines Group S.A. and several affiliates (collectively, LATAM) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled in violation of 49 U.S.C. § 41712 and 14 CFR Part 259. This order directs LATAM to cease and desist from future similar violations of 49 U.S.C. § 41712 and 14 CFR Part 259 and assesses the carrier $1,000,000 in civil penalties.

Last updated: Monday, May 22, 2023