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Aviation Consumer Protection

In This Section

Air Carrier Access Act Advisory Committee (ACAA Advisory Committee)

Overview

In September 2019, the Department established the ACAA Advisory Committee to advise the Secretary of Transportation on issues related to the air travel needs of passengers with disabilities. The ACAA Advisory Committee is tasked with: assessing the existing and emerging...

Peninsula Airways Order 2018-11-11

This consent order concerns violations by Peninsula Airways, Inc., (PenAir) of the statutory and regulatory provisions requiring the carrier to provide advance notice before ending, suspending, or reducing air transportation provided under the Essential Air Service (EAS) Program, 49 U.S.C...

Scandinavian Airline System Order 2018-11-8

About this Order

This order concerns violations by Scandinavian Airline System (SAS) of the requirements in 14 CFR Part 382 (Part 382). SAS violated the Department’s Web site accessibility requirements when it created a separate Web site for individuals with disabilities instead of ensuring...

Aviation Consumer Protection Advisory Committee

Overview

In 2021, the Department appointed members and renewed the charter of the Aviation Consumer Protection Advisory Committee (ACPAC), an advisory committee initially established as mandated by the FAA Reauthorization Act of 2012 on May 24, 2012.  The purpose of ACPAC is to evaluate...