About this Order
On May 19, 2014, Mr. Joel Hayes filed a third-party complaint against American Airlines, Inc.
(American). He contends that American improperly withdrew 60,000 miles from his
AAdvantage frequent flier account, based on a mistaken belief that he had attempted to make
fictitious bookings on American’s website (www.aa.com). He states that American falsely
accused him of fraud, and that American’s accusation was actually the result of the carrier’s
flawed online reservation system. He alleges that American committed unfair and deceptive
practices in violation of 49 U.S.C. § 41712. Pursuant to 14 CFR 302.406(a)(2), we dismiss the
complaint for the reasons set forth below.