An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
The Aviation Consumer Protection Advisory Committee (ACPAC) held a public meeting on August 22, 2022, from 10:00 a.m. - 5:30 p.m. ET to discuss the Department’s Notice of Proposed Rulemaking on Airline Ticket Refunds and Related Consumer Protections.
WebcastFor...
Notice of Proposed Rulemaking - Airline Ticket Refunds and Consumer Protections. The U.S. Department of Transportation (Department) is proposing to codify its longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to...
Aviation Consumer Protection Advisory Committee - Notice of Public Meeting. The U.S. Department of Transportation announces a public meeting of the Aviation Consumer Protection Advisory Committee (ACPAC), to be held virtually to discuss the Department’s Notice of Proposed Rulemaking on Airline...
The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight...
Please click this link for an alternative text version of the dashboard.
These ten large U.S. airlines and their regional operating partners, which operate flights for them but do not sell tickets, account for approximately 96 percent of the domestic scheduled passenger air traffic.
The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation. This easy-to-use summary will empower travelers to understand their rights and help the travel industry...
The Office of Aviation Consumer Protection (OACP) has issued a notice urging U.S. airlines to do everything in their power to ensure that children who are age 13 or younger are seated next to an accompanying adult with no additional charge. Although the Department receives a low number of...
Biographies of Speakers on Day 2 of the ACPAC Meeting (June 29, 2022)
The U.S. Department of Transportation (DOT) is issuing a guidance document to inform the public and regulated entities about DOT’s interpretation of the terms unfair, deceptive, and practices as it relates to its statutory authority to prohibit unfair or deceptive practices. DOT is taking...