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The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data...
Family Seating Legislative Proposal
Letters to the leaders of Congress
This consent order concerns violations by Eurowings GmbH (Eurowings) of 14 CFR Part 259 and 49 U.S.C. § 41712. Eurowings failed to adhere to the assurance in its contingency plan for lengthy tarmac delays regarding the timely deplaning of passengers. Specifically, the carrier permitted an...
You can obtain information about an airline’s family seating policies directly from the airline. This information may be available on an airline’s website. Some airlines provide important advice on their webpages...
Below is a compilation of rulemakings related to the Department of Transportation’s aviation consumer protection, civil rights, and economic licensing requirements.
Section 541 of the FAA Reauthorization Act of 2024 (2024 FAA Act) extended the statutory authorization to September 30, 2028. In September 2024, the Department appointed 20 members to serve on the ACAA Advisory Committee.
Previous Members
...The Department has called upon airlines to improve their customer service commitments to passengers, which all have done to varying degrees. The dashboards below provide information for air travelers on airlines’ commitments to families flying with young children and customers experiencing...