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This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...
The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the...
2019 Disability-Related Complaints Details for Individual Carriers
2019 Disability-Related Complaints Received for Foreign Carriers
2019 Disability-Related Complaints Received for US Carriers
2019 Disability-Related Complaints Received for All Carriers
2019 Disability-Related Complaints Overview
Link to Federal Register Notice
The U.S. Department of Transportation (DOT) is proposing a rule which would significantly strengthen protections for consumers by ensuring any fees charged to seat a young child with an accompanying adult, change or cancel a flight, or travel with a...
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included...