The ACPAC held a two-day virtual public meeting on December 8 and 9, 2022, from 10:00 a.m. - 5:30 p.m. ET. On the first day, the ACPAC considered the Department's Notice of Proposed Rulemaking (NPRM) on Enhancing Transparency of Airline Ancillary Service Fees . On the second day, the ACPAC...

Etihad Airways Order 2022-11-7

This order concerns violations by Etihad Airways P.J.S.C. (Etihad) of the requirements of 14 CFR Part 382 (Part 382), with respect to the handling and reporting of disability-related complaints that Etihad received from passengers. Part 382 implements the Air Carrier Access Act (ACAA), 49 U.S.C...

October 2022 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included...

2020 Report on Disability-Related Air Travel Complaints Received in 2019

Overview

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the...