Avianca Order 2022-11-10

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Avianca routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712 and...

Air India Order 2022-11-9

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Air India routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. § 41712...

Aerovias de Mexico, S.A. de C.V. Order 2022-11-8

The U.S. Department of Transportation’s Office of Aviation Consumer Protection has determined that Aerovias de Mexico, S.A. de C.V. (Aeromexico) routinely failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed...

Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay

Rebook passenger on same airline at no additional cost for significant delays

Complimentary hotel accommodations for any passenger affected by an overnight delay

Meal or meal cash/voucher when flight delay results in passenger waiting 3 hours or more

Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays

Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation

Complimentary hotel accommodations for any passenger affected by an overnight cancellation