Reporting of Disability-Related Complaint Data for 2023

U.S. Department of Transportation (DOT) regulations require U.S. and foreign air carriers operating to, from, or within the United States that have at least one aircraft in their fleet with a designed seating capacity of more than 60 passenger seats to: 1) record and categorize disability-related complaints that they receive; 2) prepare a summary report of those complaints in a specified format; 3) retain copies of the applicable complaints; and 4) submit the summary report to the Department’s Office of Aviation Consumer Protection (OACP). Carriers must submit the summary report to the Department by the last Monday in January of each year for complaints received during the prior calendar year. For covered U.S. air carriers, this requirement applies to all disability-related complaints associated with all passenger operations on all aircraft in their fleet regardless of the seating capacity of the aircraft used for those operations. For covered foreign carriers, this requirement applies only to disability-related complaints associated with passenger operations on flight segments originating or terminating in the United States, and applies regardless of the seating capacity of the specific aircraft used for such operations. See 14 CFR 382.157 and Reporting Requirements for Disability Related Complaints, 69 FR 77885 (December 29, 2004).

This year's report, covering calendar year 2023, is due on January 29, 2024. Carriers that operated to, from, or in the United States in calendar year 2023, but that did not receive any written disability-related complaints in calendar year 2023 are still required to file a report showing no complaints. 

Please Note: OACP is in the process of changing to a new system for annual disability-related complaint reporting, so carriers will be unable to file their report online through the online portal used in prior years.  For this year only, carriers should submit their report to OACP via email at adcrs.administrator@dot.gov using the Report of Disability-Related Complaint Data document available from this page.  Carriers must report the information for each open field of the document (highlighted in yellow).  For rows 11 through 23, carriers are to enter numeral “0” where there are no complaints in a given category.  When the carrier representative finishes inputting their contact and carrier’s complaint information into the document, the representative should read and acknowledge the legal certification statement by typing their name into field B26.   OACP will consider carriers that email the accurately completed and certified document to adcrs.administrator@dot.gov by January 29, 2024, to have complied with the requirements for submitting their report in section 14 CFR 382.157 for the purposes of calendar year 2023 data.

To download the form, please click on the following link - Report of Disability-Related Complaint Data document

If you are a consumer and have a complaint or comment related to disability issue, please use our Air Travel Service Complaint or Comment Form.