Concesionaria Vuela Compañía de Aviación (Volaris) - Order 2024-5-17

This consent order concerns violations by Concesionaria Vuela Compania de Aviacion S.A.P.I. de C.V. d/b/a Volaris (Volaris) of 14 CFR Part 259 and 49 U.S.C. § 41712. Specifically, Volaris failed to adhere to the assurances in its contingency plan for lengthy tarmac delays that it will not remain on the tarmac for a lengthy period of time without deplaning passengers and will provide food to passengers within two hours after the start of a tarmac delay. This order directs Volaris to cease and desist from future similar violations of 14 CFR Part 259 and 49 U.S.C. § 41712 and assesses the carrier $300,000 in civil penalties.