February 2025 Air Travel Consumer Report
About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report:
Flight Delays: December/January-December 2024
Mishandled Baggage / Wheelchairs and Scooters: December/January-December 2024
Oversales: October - December 2024 / January- December 2024
Consumer Complaints: See report for details.
Customer Service Reports to the Department of Homeland Security: December 2024
Airline Animal Incident Reports: December/January-December 2024
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.
DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Airconsumer2@dot.gov.
Last updated: Friday, March 14, 2025