David Payne v. Air New Zealand Order of Dismissal 2026-4-18

On April 16, 2020, Mr. David Payne filed a formal complaint with the U.S. Department of Transportation (Department or DOT) against Air New Zealand Limited (ANZ) alleging that the carrier violated 49 U.S.C. § 41712 (Section 41712), the statutory prohibition against unfair and deceptive practices, by failing to provide a refund for cancelled flights. Pursuant to 14 CFR 302.406(a)(2), we dismiss the complaint based on the totality of the circumstances, including that the passenger has been refunded in full.