Complaint of Richard Gouin v. JetBlue Airways Corporation Order of Dismissal 2026-4-22

On August 13, 2020, Mr. Richard Gouin filed a formal complaint with the U.S. Department of Transportation (Department or DOT) against JetBlue Airways Corporation (JetBlue) alleging that the carrier violated 49 U.S.C. § 41712 (Section 41712), the statutory prohibition against unfair and deceptive practices, by failing to provide a refund for a flight cancelled by JetBlue. Pursuant to 14 CFR 302.406(a)(2), we dismiss the complaint because the complaint fails to state a claim upon which relief may be granted because the passenger voluntarily cancelled his non-refundable reservation prior to JetBlue cancelling the scheduled flight.