Complaint of Cynthia Norwood v. Delta Air Lines, Inc. Order of Dismissal 2026-4-20

On August 8, 2020, Ms. Cynthia Norwood filed a formal complaint with the U.S. Department of Transportation (Department or DOT) against Delta Air Lines, Inc., (Delta) alleging that the carrier violated 49 U.S.C. § 41712 (Section 41712), the statutory prohibition against unfair and deceptive practices, and was noncompliant with the Department’s April 2020 enforcement notice, by failing to provide a refund for cancelled flights.1 Pursuant to 14 CFR 302.406(a)(2), we dismiss the complaint based on the totality of the circumstances, including that the passenger has been paid in full.