Airline Customer Service Dashboard - Alternative Text Format
Commitments for Controllable Cancellations
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Allegiant Air does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
Frontier Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
- Rebook passenger on same airline at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Southwest Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Rebook passenger on same airline at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Spirit Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Rebook passenger on same airline at no additional cost
- Rebook on partner airline or another airline with which it has an agreement at no additional cost
- Meal or meal cash/voucher when cancellation results in passenger waiting for 3 hours or more for a new flight
- Complimentary hotel accommodations for any passenger affected by an overnight cancellation
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight cancellation
Commitments for Controllable Delays
- Rebook passenger on same airline at no additional cost for significant delays
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
- Rebook passenger on same airline at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Allegiant Air does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Rebook passenger on same airline at no additional cost for significant delays
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
- Rebook passenger on same airline at no additional cost for significant delays
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
- Rebook passenger on same airline at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
Frontier Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
- Rebook passenger on same airline at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Hawaiian Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Rebook passenger on same airline at no additional cost for significant delays
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
- Rebook passenger on same airline at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Southwest Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Rebook passenger on same airline at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Spirit Airlines does not commit to
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delay
- Rebook passenger on same airline at no additional cost for significant delays
- Rebook on partner airline or another airline with which it has an agreement at no additional cost for significant delays
- Meal or meal cash/voucher when flight delay results in passenger waiting for 3 hours or more
- Complimentary hotel accommodations for any passenger affected by an overnight delay
- Complimentary ground transportation to and from hotel for any passenger affected by an overnight delay
Last updated: Monday, January 9, 2023