2022 Report on Complaints Received By Airlines in 2021
The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21; Public Law 106-181) requires, among other things, that the Secretary of Transportation “regularly review all complaints received by air carriers alleging discrimination on the basis of disability” and “report annually to Congress on the results of such review.” This annual report to Congress covers disability-related complaints that U.S. and foreign passenger air carriers operating to, from, and within the U.S. received during the 2021 calendar year, as reported to the U.S. Department of Transportation (Department or DOT) by those carriers.
These tables reflect data reported to DOT in 2022 for complaints received by U.S. and foreign airlines in calendar year 2021. Note, foreign airlines must only report disability-related complaints associated with any flight segment originating or terminating in the United States.