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September 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: July 2021 
Mishandled Baggage / Wheelchairs and Scooters: July 2021
Oversales: 2nd Quarter 2021  / January - June 2021
Consumer Complaints:  July 2021 
Customer Service Reports to the Dept. of Homeland Security: July 2021 
Airline Animal Incident Reports: July 2021 

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

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Last updated: Friday, September 24, 2021