October 2020 Air Travel Consumer Report
About this Document
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines.
Data Included in this Report
Flight Delays: August 2020
Mishandled Baggage / Wheelchairs and Scooters: August 2020
Oversales: 2nd. Quarter 2020 / January - June 2020
Consumer Complaints: August 2020
Customer Service Reports to the Dept. of Homeland Security: August 2020
Airline Animal Incident Reports: August 2020
Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.
DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Amanda.Klingle@dot.gov.
Last updated: Wednesday, November 25, 2020