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March 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Office of Aviation Consumer Protection (OACP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: January 2021 
Mishandled Baggage / Wheelchairs and Scooters: January 2021 
Oversales: 4th. Quarter 2020 / January-December 2020
Consumer Complaints: January 2021 
Customer Service Reports to the Dept. of Homeland Security: January 2021
Airline Animal Incident Reports: January 2021

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Amanda.Klingle@dot.gov.
Last updated: Friday, March 26, 2021