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January 2020 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: November 2019 
Mishandled Baggage / Wheelchairs and Scooters: November 2019 
Oversales: 3rd Quarter 2019 /January - September 2019
Consumer Complaints: November 2019
Customer Service Reports to the Dept. of Homeland Security: November 2019
Airline Animal Incident Reports: November 2019

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Amanda.Klingle@dot.gov.
Last updated: Thursday, January 16, 2020