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Final Rule - Defining Unfair or Deceptive Practices

The Department has the statutory authority to protect airline consumers from unfair or deceptive practices by airlines or ticket agents, and most of its aviation consumer protections regulations are based on that authority.  However, the terms unfair or deceptive are not defined in the statute.  This rule defines those terms and is intended to provide regulated entities and other stakeholders clarity and certainty about what constitutes unfair or deceptive practices and the Department’s process for making such determinations in the context of aviation consumer protection rulemaking and enforcement actions.

Last updated: Thursday, December 10, 2020