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February 2021 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report

Flight Delays: December 2020  /  January - December 2020
Mishandled Baggage / Wheelchairs and Scooters: December 2020 / January - December 2020
Oversales: 4th Quarter 2020  / January - December 2020
Consumer Complaints: December 2020 / January - December 2020 
Customer Service Reports to the Dept. of Homeland Security: December 2020
Airline Animal Incident Reports: December 2020 / January - December 2020

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact Amanda.Klingle@dot.gov.
Last updated: Thursday, February 25, 2021