Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus Disease 2019 (COVID-19) is available on Coronavirus.gov. For USDOT specific COVID-19 resources, please visit our page.

February 2020 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2019 
Mishandled Baggage / Wheelchairs and Scooters: December 2019 / January-December 2019 
Oversales: 4th. Quarter 2019 / January-December 2019
Consumer Complaints: December 2019 / January-December 2019
Customer Service Reports to the Dept. of Homeland Security: December 2019
Airline Animal Incident Reports: December 2019 / January-December 2019

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact mindaugas.lescinskas@dot.gov.
Last updated: Wednesday, February 19, 2020