Consumer Report

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February 2019 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines.

Data Included in this Report

Flight Delays: December 2018 / January - December 2018
Mishandled Baggage: December 2018 / January - November 2018 
Mishandled Wheelchairs and Scooters: December 4 - December 31, 2018
Oversales: 4th. Quarter 2018 / January - December 2018
Consumer Complaints:  December 2018 / January - December 2018
Customer Service Reports to the Dept. of Homeland Security: December 2018
Airline Animal Incident Reports: December 2018 / January - December 2018

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.

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