Delta Air Lines, Inc. Consent Order 2017-7-10
This order concerns an internal policy of Delta Air Lines, Inc., (Delta) that resulted, for a significant period of time, in the misclassification and misreporting of certain mishandled baggage claims filed by passengers, in violation of 14 CFR 234.6. Violations of the reporting requirement under Part 234 constitute violations of 49 U.S.C. § 41708. The misclassification and misreporting also affected the accuracy of Delta’s data on mishandled baggage as reflected in the Department’s records available to the public, and therefore, constitutes unfair and deceptive practices and unfair method of competition in violation of 49 U.S.C. § 41712. This order directs Delta to cease and desist from future violations and assesses Delta a compromise civil penalty of $200,000.